ROUNDTABLE BREAKFAST: Trust IS the Issue: Conflict Coaching Trust/Distrust in Workplace and Family Conflict

As conflict managers we appreciate that trust is always an issue in prolonged, dysfunctional conflict. This session explores how conflict coaching can help a party gain a deeper understanding of what trust issues have contributed to the conflict and how trust restoration can be accomplished. Drawing on trust research and theory in workplace and family conflicts, this session will provide  frameworks for helping disputants analyze their trust dynamics and how each party's behavior and expectations may create a trust struggle that prevents strategic conflict management and implementation.  Participants will discuss coaching trust issues in workplace, family and youth conflicts. We'll explore how coaching trust issues can also be key when conflict coaching is used as a pre-mediation process.

TRICIA JONES, Ph,D., is a Professor and Director of the Center for Conflict Management and Media Impact in the Department of Communication and Social Influence at Klein College of Mediation and Communication at Temple University. as well as serving on the faculty in the Ph.D. Program in Mediation and Communication, the M.S. Program in Communication Management and the M.S. Program in Conflict and Communication.

Her scholarship has received more than $4,000,000.00 in external funding from federal and state agencies and private foundations. She has authored 8 books and more than 75 articles and book chapters and has given more than 250 presentations at national and international conferences. Since 1981,

her conflict consulting work has focused on training and intervention programs for government agencies, higher education, health care and state offices of dispute resolution.

She is also Past Vice President of the Association for Conflict Resolution, Past President of the International Association for Conflict Management and Past President of the Temple University Faculty Senate.