Roundtable Breakfast - A Conversation with Wendy Kamenshine, Ombudsman forConsumer Financial Protection Bureau

 Conversation with Wendy Kamenshine

Ombudsman

 Consumer Financial Protection Bureau

This breakfast will focus on the role of the Ombudsman at the Consumer Financial Protection Bureau, a relatively new federal agency.  It will examine what an ombudsman does and how it fits in with the broader ADR community. The CFPB Ombudsman’s Office provides an independent, impartial, and confidential resource to informally assist consumers and financial entities in resolving issues with the Consumer Financial Protection Bureau.  More information about the CFPB Ombudsman’s Office is at:  www.consumerfinance.gov/ombudsman.

WENDY KAMENSHINE serves as the first Ombudsman for the Consumer Financial Protection Bureau.  In the spring she completed serving two terms as Chair of the Coalition of Federal Ombudsmen and previously organized the DC Ombuds Discussion Group.  Before joining the CFPB, Wendy served as the Senior Ombudsman for the Department of Homeland Security’s Citizenship and Immigration Services Ombudsman's Office.  Prior to joining the federal government, Wendy practiced international trade law with the law firm Akin Gump Strauss Hauer & Feld LLP and was a Research Associate at the economics consulting firm, Economists Incorporated. 

 Wendy earned her A.B. in Economics from the University of Chicago and her J.D. from Duke University School of Law.  She also has ombudsman training from the U.S. Ombudsman’s Association and International Ombudsman Association as well as mediation training from Harvard's Program of Instruction for Lawyers, the Northern Virginia Mediation Service, and Duke’s Private Adjudication Center.