ACR-GNY & CUNY Dispute Resolution Center at John Jay College present

“Is It Clearer Now?” How AI Helps Mediators Sharpen Focus

This Roundtable Breakfast Discussion will be held in person - no virtual option will be available!

Like an eye exam where the optometrist asks “this or that?”, mediation guided by AI and decision science help parties and mediators see conflict more clearly. Bob Bergman demonstrates how these tools can summarize and visualize disputes, highlight inconsistencies, and map priorities—helping mediators reduce bias and improve outcomes. This session blends storytelling, live examples, and decision-science insights to show how technology can strengthen the human side of mediation.

IMPORTANT NOTE:

While our Roundtable Breakfasts have been virtual since April 2020, we are pleased to host occasional in-person Roundtable events once again! Join us at 8:00am for breakfast and networking; the presentation and discussion will begin at 8:30am. Details will be sent via email upon registration. This event will NOT be accessible via Zoom, though it will be recorded and posted to both the ACR-GNY and CUNY DRC websites.

Since this is an in-person event, there is limited space available. Registration this month is only for in-person attendees.

Bob Bergman

Bob Bergman is a pioneer at the intersection of decision science, AI, and dispute resolution, with a career spanning more than six decades. As the Founder and CEO of NextLevel Mediation, he has redefined how mediators, arbitrators, and attorneys use analytics and artificial intelligence to resolve conflict more effectively. His expertise combines multi-criteria decision-making, system dynamics, and negotiation strategy to transform how people approach complex disputes. Bob holds degrees from SUNY Albany and Massachusetts Institute of Technology.

While this event is taking place at John Jay College of Criminal Justice, please note that the comments, views, and opinions expressed in this program are solely those of the speaker(s) and do not reflect or represent the views of the college. The location of the event should not be considered and does not imply an endorsement of the viewpoints presented during the program.

About the Roundtable Breakfasts The Roundtable Breakfasts are organized by ACR-GNY and the CUNY Dispute Resolution Center at John Jay College. They take place the first Thursday of the month and are ongoing since 2001. This program is supported by ACR-GNY's 365 Sponsor:

Come and be a part of our annual event - running for over 20 years! - where we applaud the dedication of conflict resolution experts and volunteers while recognizing outstanding contributions within the ADR field.

This year's Mediation Settlement Day will be hybrid - join us in person or virtually!

We are proud to honor this year's Chuck Newman Award recipients:

Lisa Courtney & Duncan MacKay

Lisa M. Courtney, Esq. is the Director of the Division of Alternative Dispute Resolution (ADR) in the NYS Office of Court Administration, where she works to oversee and promote the growth of alternative dispute resolution programs. She is an advisor to the Chief Judge’s Statewide ADR Advisory Committee, former co-chair of the New York Women’s Bar Association’s ADR Committee, and winner of the NY Peace Institute’s Peace Raiser Award (2019). Lisa received her J.D. from the Columbia University School of Law, where she was a Harlan Fiske Stone Scholar, and graduated cum laude from Columbia College. She speaks Spanish and Hebrew.

Duncan MacKay serves as the Deputy General Counsel & Chief Compliance Officer at Eversource Energy (NYSE: ES), a Fortune 500 and Standard & Poor’s 500 energy company based in Connecticut, Massachusetts and New Hampshire that operates New England’s largest energy delivery system. Eversource and its more than 10,000 employees are committed to safety, reliability, environmental leadership and stewardship for its 4.6 million electric, natural gas and water customers. Duncan has been with Eversource since 1996, following 8 years in private practice as a labor & employment attorney and litigator for the Hartford-based law firm Robinson & Cole.

Duncan leads a team of attorneys responsible for advising and representing the company on a broad range of legal matters, including labor and employment law, employee benefits, state and federal regulatory compliance, dispute prevention and resolution, corporate governance, finance, and securities law.

As Chief Compliance Officer, Duncan oversees Eversource’s enterprise-wide compliance program. He collaborates closely with the Enterprise Risk Management and Internal Audit teams, as well as senior business leaders, to proactively identify, assess, and mitigate compliance, regulatory, and litigation risks.

A recognized leader in dispute prevention and resolution, Duncan has championed the adoption of innovative strategies across the Eversource enterprise. His initiatives include the integration of dispute prevention and stepped ADR clauses in commercial contracts, early case evaluation protocols, and the strategic use of dispute prevention and ADR mechanisms to resolve issues before they escalate into litigation. “There are often business solutions and other creative resolutions to business-related conflicts that dispute prevention and alternative dispute resolution approaches and techniques enable, particularly with established ongoing business counterparties, that are simply missed in traditional win-lose civil litigation.”

Duncan is deeply engaged in the broader ADR community. He is a longtime member of the Executive Advisory Committee of the International Institute for Conflict Prevention and Resolution (CPR)—an independent nonprofit organization that promotes the prevention and resolution of conflict to better enable the pursuit of purpose—co-chairs CPR’s Dispute Prevention Committee, and is a past chair of its Energy, Oil & Gas Committee. He is also a member the AAA ICDR Energy Advisory Committee, and was part of the first cohort of invited members to join the Association of Commercial and Transactional ADR Professionals (ACT-ADR), where he is the leader of its newly established Dispute Prevention Working Group.

In partnership with the Association of Corporate Counsel (ACC) and collaboration with ACC’s Litigation Network, Duncan is spearheading the formation of the ACC’s first ADR Subcommittee, aimed at promoting best practices and innovation in corporate dispute management.

Duncan’s professional affiliations include active roles on the ADR Committees of the Connecticut, Massachusetts, and Energy Bar Associations (EBA), and he previously co-chaired the EBA’s ADR Committee. Duncan served as a member of the Connecticut Commission on Civil Court ADR, where he contributed to recommendations for enhancing the state judiciary’s ADR programs.

Duncan is a graduate of the University of Massachusetts at Amherst with a BA in Legal Studies, and a graduate, cum laude, from Suffolk University Law School in Boston, where he met his wife (Julie) of 35 years, also an attorney, and have made their home in Connecticut and have three grown children.

DATE: Wednesday, October 29, 2025

TIME: 6:00 - 8:00pm (EST)

Hybrid - Attend in person or virtually!

LOCATION: American Arbitration Association - International Centre for Dispute Resolution (AAA-ICDR) | Zoom participation available

ADDRESS: 150 E. 42nd Street, Fl. 17, New York, NY

Refreshments will be served.

Thank you to our hosts at AAA-ICDR!

Questions? Email us at questions@acrgny.org.

This program is supported by ACR-GNY's 365 Sponsor: